Legal
Terms & Conditions
The short version, in plain English. By booking with us, you agree to these.
1. Booking
- Your booking is confirmed when you see a booking reference, like RB-7KQ2M.
- Times are in Harare time (CAT). Calendar invites change to your own time zone automatically.
- If a barber is ill, we will call you to offer another time or another barber.
2. Cancelling or moving
- It’s free to cancel or move your booking up to 12 hours before. Call or text +263 77 255 5018.
- If you cancel late or don’t turn up twice, we may ask you to pay half up front next time.
- Groom’s Day and group bookings need 48 hours’ notice.
3. Running late
We hold your chair for 10 minutes. After that we may need to shorten your service or move you to the next free time. If we keep you waiting more than 10 minutes, your next line-up is free.
4. Prices and paying
- Prices are in US dollars. The price you see when you book is the price you pay.
- You pay in the shop after your cut, by cash, card or EcoCash. Nothing is charged online.
- Not happy? Tell us within 3 days and we’ll fix it for free.
5. Promo codes
The code FirstFade26 gives new clients 20% off one single service. It works once per person, and not on packages or with other offers.
6. Kids, health and safety
- Under 16s need a parent or guardian with them. Kids Cut is for ages 12 and under.
- Tell us about any allergies or skin conditions before we start. Colour needs a free patch test 48 hours before.
- We use single-use blades and clean every tool between clients.
- We only film or photograph you for social media if you say yes.
7. Your details
We only use your name, phone and email to manage your booking. See our Privacy Policy. Questions? Email admin@reinats.studio.
